The terms, in the order they come up.

Prices and billing

1. 01

   The price list has the lead response plans (Found, Respond and Answer) and the website (a multi-page build and a care plan). Each is priced on its own on the pricing page, and every plan runs on a site we built or one you already have. All prices are in Australian dollars.

2. 02

   The lead response plans are Found at $149 a month with a $490 setup, Respond at $299 a month with a $1,000 setup, and Answer at $549 a month with your site on our hosting or $499 a month on your own site, with a $1,490 setup. Each plan includes everything in the one before it, as set out on the pricing page. Every plan is month to month with 30 days' written notice.

3. 03

   Each plan is billed as one flat monthly amount, by card, from the day your system goes live. Fair use is included: 500 AI voice-agent minutes and 500 SMS segments a month. Nothing is metered on the invoice. If your business keeps running above the inclusion, we'll talk to you about the right plan before anything changes, and nothing's charged beyond the flat amount without your written agreement.

Setup, the website and care

1. 04

   The setup fee covers the work done before the system goes live: learning your services, your area and how a job comes in today; working out what the system says, asks and hands to you; writing its knowledge base against your own services, pricing and service area; connecting it to your site, your number and your contact list; and the launch, with a walkthrough of your dashboard. It is paid before that work starts and is not refunded, because the configured system stays yours.

2. 05

   A multi-page site is $2,500, paid half to start, half when it goes live. We invoice through Stripe, and the build starts when the deposit lands. It includes two rounds of changes and a full check before launch. A third round of changes is $130 an hour, and we'll tell you before it starts.

3. 06

   Hosting and care is $99 a month from the month the site goes live, billed monthly by card. It includes fast, secure hosting, backups, someone watching that it stays up, security and software updates, your enquiry form kept working, and 30 minutes of changes a month. Changes beyond the allowance are $130 an hour, with no retainer and no minimum block; a job expected to take more than an hour is quoted first. It runs month to month on 30 days' written notice, with no exit fee. Care is included at no charge while you are on Answer.

The guarantees

1. 07

   Live in 14 days, or your first month's free. Once you've signed off the content, your site's live on your domain within 14 days. If we miss that, you don't pay for your first month. The 14 days start when you've signed off the content and the deposit has cleared. We don't count time spent waiting on domain access, changes after sign-off or someone else's approval, and we'll tell you in writing when that happens. It covers the site going live. Google verification and setting up a phone number run on their own timelines.

2. 08

   30 days money back. Cancel in your first month and we refund the monthly fee. The setup fee isn't refunded, because the site and the system we set up stay yours. The website build is paid for work done and is not covered by the money-back period.

3. 09

   No lock-in. Every plan is month to month. Give us 30 days' notice and you're done. There is no exit fee and nothing to pay out.

4. 10

   You own all of it from day one. Your site, your domain and your Google Business Profile are in your name from the first day, and you have full access. We don't hold anything back, and it costs nothing to leave with them. Your data in the system (contacts, conversations, bookings, reviews requested) is yours and is exported to you on request. The automations, the chat assistant and the voice agent run on Taiger's platform for as long as your plan is active.

Your customers and your messages

1. 11

   Your customers' information is handled as the privacy page says: held in your account on the platform we build on, used to run your system and for nothing else, never used for our own marketing, never combined with another client's, never sold. We act on your instructions with it, and on a customer's STOP, correction or deletion request when it reaches us, and we tell you when we do.

2. 12

   Nothing the chat assistant or the voice agent says is a binding quote. Both say they are automated before they collect anything, and a person is always available on request. Where a call is recorded, the caller is told at the start.

3. 13

   Marketing messages, by SMS or email, are sent only to people who have agreed to receive them. Every one identifies the sender and carries a working unsubscribe. Replying STOP stops marketing messages only; it never stops a message about a job already booked, such as a reminder. Review requests after a job go to every customer, without exception.

4. 14

   The messages your system sends go out in your name, from your number, to your customers. You confirm that every person it messages has contacted you, booked with you, had a job done by you, or agreed to hear from you, and that no list has been bought or scraped. We set the system up to identify you as the sender, to honour STOP, and to send marketing only to people who have agreed, and you agree not to change those settings. If a message is ever challenged, we give you the record the system holds of how that person came to be messaged.

Price reviews, other work and liability

1. 15

   Prices are reviewed once a year. The annual change is at least CPI, and you are given it in writing 30 days before it applies. GST registration is a separate trigger: if Taiger Group registers for GST, the published figures are restated on that date and you are told in writing before it applies.

2. 16

   AI implementation for builders and firms, custom tools, apps, business email setup, brand assets and template work are scoped on a call and quoted in writing before they start. There is no public price list for them.

3. 17

   Not included in a website build unless quoted: photography, logo design, writing beyond what comes out of our first conversation, booking systems or online shops, ongoing SEO or content.

4. 18

   Quotes and proposals are valid for 30 days from the issue date.

5. 19

   The system runs on a third-party platform and on the telephone network. We keep it configured, watch it and fix what is ours to fix, and we do not promise that the platform or the network never fails. If a fault of ours stops your system for more than a day, that day is credited on your next invoice. The consumer guarantees in the Australian Consumer Law apply and nothing here removes them. To the extent the law allows, our liability for any other loss is limited to what you paid us in the three months before it, and neither of us is liable to the other for lost profit or for indirect loss.

Got a question about any of these? Ask through the enquiry form.